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Task: Write a 1000 word essay on the advanced Quality Management technique of Investors in People (IIP). The essay should cover the following points:
1. Provide an Introduction and Summary (10%)
2. Give a brief overview of the IIP technique (15%)
3. Explain how IIP fits with the principles and concepts of Quality
Management (25%)
4. How IIP is used with examples (25%)
5. Provide your own personal critique of the strengths and limitations of IIP as a technique (25%)
INVESTORS IN PEOPLE (IIP) (985 words)
Introduction: In today's competitive environment, organisations are constantly trying to move towards Quality Management and apply its principles. In order to achieve these principles, achieve customer satisfaction, and introduce continual improvement, new tools and tectmiques are required to improve performance ensuring that organisation are working to standards with in a proven framework. One of these tools is "Investors in People'.
William Hawkins, HR Director of Aston Bottling Plant says "IIP was a great help to us as it focused all management on what was required to get the most out of our employees. Hence there was little discussion on what was required. IIP provided this so as management we could concentrate on how we achieved the IIP framework'.
IIP trained auditors visit organisations to assess if the standards are being maintained. They can also offer advice on implementing the standard prior to an assessment audit (www.investorsinpeople.co.uk). Once introduced, the standard has been reviewed every three years to ensure its up to date and still applicable.
The application of IIP is set on three principles, Plan, Do and Review
(www.investorsinpeople.co.uk). In the "Planning" stage, business strategies are prepared. In the "Do" stage, these strategies are put to work. And finally there is an assessment of the impact of these strategies on business performance.
The IIP seeks to develop effective strategies for improving the performance of an organisation through its people (See figure 1) (www.investorsinpeople.co.uk). Four strategies are assessed. (1) The clarity of the business strategy (2) The extent that there is a Leaning & Development strategy supporting the business strategy (3) The strategy to promote the development of the organisation's people
IIP provides a proven framework to achieve business improvement through its people. It applies equally to may type or size of organization but recognises that how this framework is achieved will be different in different organisations, IIP does not recommend the 'how'.
The framework (figure 1) posses a number of questions:
1. How successful is your organisation?
2. Are your organisations' values widely shared and believed?
3, Does your organisation allow talented people to thrive?
